• Researched and designed a mobile train tracking feature, adding a real-time progress view with a pearl chain diagram so travelers always know where they are on their route.

• Redesigned the Amtrak Loyalty Redemption Portal landing page to better educate users through point redemption options and hand them off smoothly to our co-brand partner, Kobie.

• Spearheaded the end-to-end design overhaul of Travel Pass purchasing and redemption across all breakpoints, starting mobile-first and handling edge cases to make the entire flow frictionless.

• Refreshed e-ticket emails using a mobile-first approach, modernizing the layout and visual hierarchy to highlight key pre-trip details, accelerate check-in QR code scanning, and introduce targeted promotional messaging to drive AGR rewards program sign-ups for non-members.

• Owned the UX/UI for digital onboard screens across the NextGen Acela fleet, including welcome banners, safety information, self-checkout kiosks, and Cafe Car menus, for a cohesive passenger experience.

• Redesigned station and route pages for the Acela and Cascades lines, establishing a cleaner information architecture and layout that helps travelers locate key details at a glance for the new fleet launches.

• Other projects: Expanded mobile app capabilities by designing intelligent suggested station features based on travel history, built a dedicated kiosk checkout flow for excess baggage, and refreshed the homepage experience around streamlined trip planning.

• Co-built a scalable design system that bridged components across mobile, native-app, desktop, and kiosk breakpoints to speed up design and keep UI patterns consistent.

Remote, Jan ‘22 - April ‘22

• Worked in the Forge team, creating designs and prototypes, obtaining feedback and handing over solutions to development teams
• Created wireframe dashboard interfaces for U.S. Customs and Border Protection, the U.S. Army, and a federal government department that wanted better contract management

Burlington MA, June ‘18 - Aug ‘18

• Worked with Tier 2 Support Team software engineers to perform defect triage, investigate, and identify potential solutions for QA/client-reported issues.

• Worked closely with Client Services to explain issues and solutions in non-technical terms.

• Made code fixes that got approved and put into the product.

• Used Visual Studio, Visual Studio Code, Source Tree, SQL Server Management Studio, and MongoDB.

• Worked in full stack with Angular JS/ASP front end and ASP.NET/C# back-end.

Cambridge, MA June ‘17 - Aug ‘17

• Performed SEO analysis and optimization, including keyword and meta tag improvements

• Performed business research and competitor analysis

• Used Google Analytics, Google Adwords, Google Search Console, and Spyfu to research website keywords for client companies