Remote, April ‘22 - present

• Redesigning the station pages on the Amtrak website, for all device breakpoints.
• Designed the Passenger Information Screens of the new Acela fleet launch.
• Designed the new self-checkout food & beverage kiosk of the cafe car for the new Acela trains.
• Mobile App Projects: Train Tracking, Station Search, in-app food & beverage Menu
• Station-Kiosk Projects: Baggage, Excess Baggage Waivers, Booking Flow Design Update
• Won the PI8 November 2024 Amtrak Innovation Hackathon with a mobile app design solution.
• Helped create and maintain the Amtrak Design System in Figma for Desktop & Station-Kiosk.
• Introduced monthly Lunch & Learns for the CX team to facilitate team bonding.

NYC Sept '21 - Nov '22

Crafted web and mobile experiences for nonprofits, ensuring a seamless user experience while meeting client specifications from concept to final design.
Clients:
Robert H. Jackson History Center: Website re-design with user research
Braata Productions: Website re-design with user research
Engram: Content analysis & research with design & content recommendations

Remote, Jan ‘22 - April ‘22

• Worked in the Forge team, creating designs and prototypes, obtaining feedback and handing over solutions to development teams
• Created wireframe dashboard interfaces for U.S. Customs and Border Protection, the U.S. Army, and a federal government department that wanted better contract management

Burlington MA, June ‘18 - Aug ‘18

• Worked with Tier 2 Support Team software engineers to perform defect triage, investigate, and identify potential solutions for QA/client-reported issues.

• Worked closely with Client Services to explain issues and solutions in non-technical terms.

• Made code fixes that got approved and put into the product.

• Used Visual Studio, Visual Studio Code, Source Tree, SQL Server Management Studio, and MongoDB.

• Worked in full stack with Angular JS/ASP front end and ASP.NET/C# back-end.

Cambridge, MA June ‘17 - Aug ‘17

• Performed SEO analysis and optimization, including keyword and meta tag improvements

• Performed business research and competitor analysis

• Used Google Analytics, Google Adwords, Google Search Console, and Spyfu to research website keywords for client companies